Google Reviews can be great for businesses to showcase their services or products. However, it’s also possible that an unfavorable review can happen, either by mistake or even through spam. In both cases, if you’re a business owner, then you’ll be interested in finding out google reviews how to delete. In this article, we’ll walk you through a step-by-step guide so you can delete a Google Review, including some tips on how to handle a bad review.
Before learning how to delete a review, it’s critical to understand Google’s policy on reviews. Google does not allow businesses to remove negative reviews or change them unless they violate Google’s policies. Violations include reviews with hate speech, political campaigning, or fake reviews. So, it’s important to review your options before removing a Google review.
Step One: Log into Your Google My Business Account
The first step is to log in to your Google My Business account. If you have multiple locations or businesses, ensure you select the right business before proceeding. Next, find the ‘Reviews’ tab on the left-hand side of the screen.
Step Two: Find the Review You Want to Delete
Once you’re in the review tab, locate the review to delete. Click on the review to open it. In the top right corner of the review, you’ll see a three-dot icon. Click on the icon, and select ‘Flag as inappropriate.’ This action will bring up a page that helps you to report the review if it violates Google’s policies.
Step Three: Report the Review
This step will require you to fill a report explaining why the review violates your business’s policies. You’ll see a chance to add comments regarding the review. Be thorough and describe why the review offends or violates your company’s guiding principle. The Google Support Team will then analyze the review and decide to remove the review or keep it.
Step Four: Wait for Google’s Review Team
After you submit the review, wait for the Google Review Team to approve or deny the review’s removal. Google may not honor your request if they do not find the review violating their policies. Google will notify you after their review if they granted your request or denied it.
Tips for Handling Negative Reviews
As you file your request for review removal, it’s important to note that negative reviews can harm your business’s reputation. Lower ratings compared to your competition can damage your chances of attracting new customers. So, it’s important to handle negative reviews with care. Here are some tips for managing negative reviews:
Respond to the reviews. This shows your customers that you are addressing the issue.
Apologize for any poor service or experience. It will help the customer accept responsibility.
Offer solutions. Tell them what your business can do to fix the problem.
Get more reviews. The more feedback you get, the more you can drown out bad reviews with good ones.
Conclusion:
In conclusion, Deleting a Google Review is not easy, but it is doable. It’s important that we understand when we can get Google to remove a review and when we can’t. Remember, when you can, try to manage the negative review and use the review for improving your business. When you are not able to get the review removed, these tips on handling negative reviews can prevent your business from suffering needlessly. Hopefully, with the guidelines provided in this article, you can now comfortably manage your Google Reviews account and delete reviews that violate Google’s policies.
